📘 Students / Parents – Terms & Conditions (VTTS)

🪪 Tutor Verification & Safety

✔ VTTS maintains qualification documents, ID proof, and address proof of every tutor.
⚠️ Parents are strongly advised to personally verify the tutor’s ID proof at the time of joining.
📌 VTTS will not be responsible for any inconvenience arising from non-verification by parents.

🔍 Due Diligence Before Hiring

👨‍👩‍👧 Parents are requested to check the bona fides of the tutor independently
📞 Or confirm the tutor details with VTTS before finalizing the engagement.

🎓 FREE Demo Class Policy

🆓 VTTS provides one (1) hour FREE demo class to evaluate the tutor.
✔ If you continue with the same tutor, the demo class will be included and charged.
❌ If you do not continue, the demo class remains completely FREE.

💳 Fee Payment & Receipt Policy

🚫 Parents are strictly advised not to pay any advance fee to the tutor directly without a VTTS-issued Digital Receipt.

💵 If paying cash to the tutor:

  • 📞 Inform VTTS in advance

  • 🧾 Ensure a Digital Receipt is issued before payment

❗ VTTS will not be responsible for any cash payment made without a valid digital receipt.

✅ Tutor Confirmation After Demo

📌 If the tutor is selected after the demo class:

  • Parents must inform VTTS

  • Fees must be confirmed with VTTS

  • The tutor will be sent for regular classes only after confirmation.

🏦 Advance Fee Policy

✔ Tuition fees are paid in advance
✔ All payments must be made to VTTS, not directly to the tutor

📅 Class Attendance, Cancellation & Rescheduling

✔ Parents/students must inform VTTS in advance in case of class cancellation or rescheduling.
⏰ Late or same-day cancellations may be treated as a conducted class.
📌 Missed classes without prior notice are non-adjustable.

🔁 Tutor Change / Replacement Policy

🔄 Tutor replacement can be requested only through VTTS.
✔ Replacement is subject to availability and genuine reasons.
📞 Directly discontinuing a tutor without informing VTTS may affect support or replacement eligibility.

💸 Refund Policy

❌ Fees once paid are generally non-refundable.
📌 Any refund, if applicable, is at the sole discretion of VTTS after internal review.
✔ Registration, demo, and administrative charges are non-refundable.

⏱ Punctuality & Discipline

🕘 Class time starts as soon as the tutor reaches the student’s location or logs in (for online classes).
⏳ If the tutor has to wait due to the student’s unavailability, the class duration will not be extended, as tutors follow fixed schedules and commitments.
❌ If the student is not available for the class, the session will be considered conducted and chargeable.
✔ Parents/students must ensure a quiet, proper study environment during the scheduled class time.

📞 Official Communication Policy

📢 All communication related to:

  • Fees

  • Schedule

  • Tutor feedback

  • Replacement

✔ Must be done only through VTTS official channels.
🚫 Any direct long-term arrangement with tutors without VTTS consent is strictly prohibited.

🔐 Code of Conduct

🤝 Respectful behavior toward tutors is mandatory.
🚫 Any form of misbehavior, misuse, or inappropriate conduct may result in immediate service termination.

⚠️ Final Authority

📌 VTTS reserves the right to modify terms, fees, or tutor allocation when required.
⚖️ All decisions by VTTS management shall be final and binding.

⚖️ Legal Jurisdiction

📍 All disputes are subject to DELHI JURISDICTION ONLY